Hello! I'm Kara. Experienced and effective leader that utilizes relationship building, exceptional customer service, and organizational skills to turn problems into solutions. A fixer that changes chaos into successful organization and streamlined processes. Servant leader looking for a position that offers work/life balance and flexible scheduling.
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Skills
- Business strategy development & execution
- Running complex, high-budget projects
- Driving higher customer satisfaction
- Program execution through meticulous attention to detail
- Team development
- Managing changing priorities & resolving complex problems
- Negotiating contracts
- Developing key relationships with stakeholders
- Growth through marketing and social media
Experience
Community Manager CEP Residential LLC - Spokane, WA
August 2023 to Present
• Highly skilled at leasing and marketing of property to ensure occupancy standards were met
• Decreased delinquency from over 50% to under 10% in the first 4 months
• Hiring and supervising maintenance staff and vendors
• Procuring and developing strong vendor relationships to ensure maintenance needs for the property were met and turnover times were achieved
• Negotiating contracts to reduce costs
• Orchestrating all accounting functions associated with the property
• Repaired relationships with tenants from the former management company
• Overseing the completion of 1.2 million in CAPX projects.
Territory Vendor Manager Alff Construction - Remote
January 2023 to August 2023
• Responded to client repair requests ensuring timely completion of work orders • Identify and research potential vendors
• Develop and sustain long term relationships with vendors
• Develop and submit proposals for new projects, keeping budgets, costs, and margins in mind
• Process and procure vendors, and maintain contractual documentation
• Verify vendor job completion and customer satisfaction/job approval
• Approve vendor work completion for payment
• Approve work orders for customer invoicing
• Oversee the completion of scope for major landscape renovations at multiple sites
• Keep Salesforce data up-to-date with current information and notations
• Audit the weekly maintenance work orders to ensure quality and frequency are met
• Work collaboratively with other team members to resolve problem areas
Property and Event Manager Interurban Development - Spokane, WA
August 2022 to December 2022
• Ensure 100% occupancy and all operational aspects of multi-family and commercial buildings
• Oversight of tenant relations, vendor relationships, office operations and maintenance delivery
• Moved occupancy rate from 60% to 100% in 1.5 months
• Built the lease portfolio in AppFolio
• Repaired the tenant owner relationship
• Repaired buildings and units that had a tremendous amount of deferred maintenance
• Hired and coached vendors
• Resolved security issues at the building
• Built website and social media marketing
Resident Manager InCity Properties - Spokane, WA
March 2018 to August 2022
• Ensure 100% occupancy and all operational aspects of multi-family building
• Increased net operating income 10% yearly.
• Moved occupancy rate from 94% to 100% in the first 4 months
• Develop strategies to successfully implement market rent increase up to 40%
• Highest performance numbers for any Resident Manager in the company in 2019 and 2021
• Managed $350,000 capital improvement project on-time and on-budget
• Drove vendor costs down through relationship building and competitive bidding resulting in a 10% cost reduction for the capital improvement project
Graduate Assistant Gonzaga University - Spokane, WA
June 2017 to May 2018
• Provided background research support to the Dean of the Doctoral Program in Leadership Studies
• Met with multiple stakeholders from across the organization to revise scholarship funding for doctoral students
• Worked one term as an administrative assistant to the Jesuit community and provided logistical support for their move to a new building
Executive Director Interfaith Council of Southern Nevada - Las Vegas, NV
April 2015 to August 2016
• Provided executive leadership to a small non-profit focused on diversity education and interreligious understanding
• Implemented new office procedures, accounting practices, and board development
• Successfully wrote and awarded $10,000 Clark County Outside Agency Grant
• Hired new camp director and implemented online application procedures
• Resolved conflicts on a 27- member board of directors
Community Manager CEP Residential LLC - Spokane, WA
August 2023 to Present
• Highly skilled at leasing and marketing of property to ensure occupancy standards were met
• Decreased delinquency from over 50% to under 10% in the first 4 months
• Hiring and supervising maintenance staff and vendors
• Procuring and developing strong vendor relationships to ensure maintenance needs for the property were met and turnover times were achieved
• Negotiating contracts to reduce costs
• Orchestrating all accounting functions associated with the property
• Repaired relationships with tenants from the former management company
• Overseing the completion of 1.2 million in CAPX projects.
Territory Vendor Manager Alff Construction - Remote
January 2023 to August 2023
• Responded to client repair requests ensuring timely completion of work orders • Identify and research potential vendors
• Develop and sustain long term relationships with vendors
• Develop and submit proposals for new projects, keeping budgets, costs, and margins in mind
• Process and procure vendors, and maintain contractual documentation
• Verify vendor job completion and customer satisfaction/job approval
• Approve vendor work completion for payment
• Approve work orders for customer invoicing
• Oversee the completion of scope for major landscape renovations at multiple sites
• Keep Salesforce data up-to-date with current information and notations
• Audit the weekly maintenance work orders to ensure quality and frequency are met
• Work collaboratively with other team members to resolve problem areas
Property and Event Manager Interurban Development - Spokane, WA
August 2022 to December 2022
• Ensure 100% occupancy and all operational aspects of multi-family and commercial buildings
• Oversight of tenant relations, vendor relationships, office operations and maintenance delivery
• Moved occupancy rate from 60% to 100% in 1.5 months
• Built the lease portfolio in AppFolio
• Repaired the tenant owner relationship
• Repaired buildings and units that had a tremendous amount of deferred maintenance
• Hired and coached vendors
• Resolved security issues at the building
• Built website and social media marketing
Resident Manager InCity Properties - Spokane, WA
March 2018 to August 2022
• Ensure 100% occupancy and all operational aspects of multi-family building
• Increased net operating income 10% yearly.
• Moved occupancy rate from 94% to 100% in the first 4 months
• Develop strategies to successfully implement market rent increase up to 40%
• Highest performance numbers for any Resident Manager in the company in 2019 and 2021
• Managed $350,000 capital improvement project on-time and on-budget
• Drove vendor costs down through relationship building and competitive bidding resulting in a 10% cost reduction for the capital improvement project
Graduate Assistant Gonzaga University - Spokane, WA
June 2017 to May 2018
• Provided background research support to the Dean of the Doctoral Program in Leadership Studies
• Met with multiple stakeholders from across the organization to revise scholarship funding for doctoral students
• Worked one term as an administrative assistant to the Jesuit community and provided logistical support for their move to a new building
Executive Director Interfaith Council of Southern Nevada - Las Vegas, NV
April 2015 to August 2016
• Provided executive leadership to a small non-profit focused on diversity education and interreligious understanding
• Implemented new office procedures, accounting practices, and board development
• Successfully wrote and awarded $10,000 Clark County Outside Agency Grant
• Hired new camp director and implemented online application procedures
• Resolved conflicts on a 27- member board of directors
May 2017
Master of Arts in Organizational Leadership / Gonzaga University
June 1998
Bachelor of Arts in English Literary Studies / Eastern Washington University
Master of Arts in Organizational Leadership / Gonzaga University
- Concentration in Servant-Leadership
- 3.9 GPA
June 1998
Bachelor of Arts in English Literary Studies / Eastern Washington University
- Cum Laude
- Dean’s List
- National Dean’s List
Volunteer Experience
Teaching Assistant – Gonzaga University Organizational Leadership Course Foresight and Strategy
Ambassador – Council for a Parliament of the World’s Religions
Board Member – Interfaith Council of Southern Nevada
Board Member – Habitat for Humanity North Idaho
Women’s Build Construction Supervisor – Habitat for Humanity North Idaho
Volunteer Coordinator – Habitat for Humanity North Idaho
Teaching Assistant – Gonzaga University Organizational Leadership Course Foresight and Strategy
Ambassador – Council for a Parliament of the World’s Religions
Board Member – Interfaith Council of Southern Nevada
Board Member – Habitat for Humanity North Idaho
Women’s Build Construction Supervisor – Habitat for Humanity North Idaho
Volunteer Coordinator – Habitat for Humanity North Idaho
